WITH DECADES of combined training and experience, our project team here at Tucker Paving, Inc., is a very talented, creative, and resourceful one. The members have just about seen it all in the world of local construction; they know what works in project planning, design, and delivery, and they know what doesn’t work. Continue reading Tucker Paving’s experienced project team makes the most of the IPD approach
THE LEADERSHIP of Tucker Paving, Inc., is pleased and proud to have the company as a member of the ABC Central Florida Chapter. ABC is short for Associated Builders and Contractors, Inc. ABC Central Florida is an affiliate of ABC of Florida, which, in turn, is an affiliate of the national ABC organization. Active support and involvement with ABC Central Florida has earned Tucker Paving the status of 2018 Elite VIP Sponsor. Continue reading National ABC notes positive impact of tax reform on construction industry
MANAGERS AND EMPLOYEES of Tucker Paving often can be found at one or more of Central Florida’s top-draw theme parks — on company time no less. It’s OK, though. That’s the way we want it to be when we’re doing work at the attractions, many of which have become regular clients of our company (a circumstance for which we’re very grateful). Continue reading A source of optimism: Activities are ramping up at the theme parks we’ve helped
THE PEOPLE, the businesses and the government bodies of Winter Haven, Polk County and Central Florida have been very good to Tucker Paving, Inc., since our company’s founding in November 1994. So, with a sense of gratitude, we count it an honor and a privilege when we’re able, in kind, to help out local organizations and causes when the opportunities present themselves and the causes are good and just and mesh well with our company values. Continue reading WH Hospital Foundation and Florida Special Olympics: Causes worth supporting
A LOT HAS BEEN WRITTEN and discussed about the “safety culture” and its relevance in business and, really, its relevance within any organizational structure. We like to think here at Tucker Paving, Inc., that we have an excellent safety culture, and we have the numbers to back up that conclusion. In June last year, we celebrated more than a million man-hours of work without a single loss-time accident, and so far since then we’ve maintained that very positive course. Continue reading Thoughts along the path to an excellent safety culture
Innovative and high-quality work by Tucker Paving, Inc., continues to get noticed — and recognized.
A group from Tucker Paving attended a special banquet of the Central Florida Chapter of the Associated Builders and Contractors, Inc., (ABC) in Orlando on Oct. 8. When it came time to leave, our team members had four more coveted ABC Excellence in Construction (EIC) Eagle Awards to bring back for display in our Winter Haven office.
The panel of judges for the 2016 EIC Awards considered hundreds of outstanding Central Florida construction projects completed by dozens of companies between May 1, 2015, and May 15, 2016. The judges honored Tucker Paving with the Eagle Award, the ABC chapter’s highest recognition, for its showcase work on each of these four projects:
• Disney’s Hollywood Studios Sound Stage, Bay Lake — Tucker Paving, Inc., and team members Michael Chevalier, Daniel Bennett, Shane Keel, and Jose Lopez. For site work/landscape/hardscape. Site Work/Landscape/Hardscape, All Underground Utilities and Asphalt Paving, Entertainment Facilities, $500,000 to $1 million.
• Magic Kingdom Park HUB Enhancement, Bay Lake — Tucker Paving, Inc., and team members Michael Chevalier, Josh Smith, Shane Keel, Jose Lopez, and Nick Toschlog. Site Work/Landscape/Hardscape, Entertainment Facilities, $1 million to $5 million.
• Perry Harvey, Sr., Park, Tampa — Tucker Paving, Inc., and team members Amanda Dawley, William Wooster, Shane Keel, Jose Lopez, and Steve Dawson. Site Work/Landscape/Hardscape, Underground Utilities and Asphalt Paving, $1 million to $5 million.
• T1A04 State Road 17 and County Road 17B Roundabout, Lake Wales — Tucker Paving and team members Amanda Dawley, Steve Dawson, William Wooster, Shane Keel, and Jose Lopez. Site Work/Landscape/Hardscape, Underground Utilities and Asphalt Paving, Under $500,000.
Tucker Paving is very honored to have four more prestigious Eagle Awards, and management thanks the entire company team for the excellent body of planning, design, and construction work that led to them.
More on the Web: www.abccentralflorida.com/eic.html#.WBDaoSMrKuM
The leaders, officers and staffers of the Winter Haven Police Department aren’t seeking the spotlight of praise, but we’re going to shine a little light on them anyway. They deserve to be commended for their work in the community — volunteer work that goes well beyond their sworn and very important public-safety duties.
Through its personnel, the WHPD assists a variety of charitable and service organizations each year. In particular, the department is heavily involved with support for Special Olympics Florida. The WHPD held its Special Olympics Luncheon on Sept. 29 at the Chain O’ Lakes Complex, local officers participate each year in Florida’s Law Enforcement Torch Run for Special Olympics, and planning is under way already for the department’s Fourth Annual 5K for Special Olympics Florida.
The 5K fundraiser for Special Olympics is set for the morning of Saturday, March 11, 2017, starting and finishing at Central Park in downtown Winter Haven. It’s actually four events in one — a five-kilometer race, a one-mile race, a walking competition, and a beginner’s race. You can get more information about the 5K and even register for it now (at a discount) at bit.ly/2e9gykS. The WHPD also has its own Facebook page — bit.ly/2eQSggZ — to promote its Special Olympics-related activities.
Tucker Paving, Inc., has been a business co-sponsor for previous WHPD 5Ks for Special Olympics Florida, and our team looks forward to helping out with the one coming up next March. If you — as an individual, business, or service organization — would like to help out, too, give the WHPD a call at 863-291-5858.
On the Web:
No company is going to do well or even be a company for long with a track record of poor customer service. In this highly competitive business world, there’s very little room for shoddy treatment of the people who support the bottom line in a big-time way.
At Tucker Paving, Inc., in Winter Haven, we know construction best and we’ve learned how competitive this industry can be — how competitive it is — right here alone in our own big backyard of Central Florida. We also think we’ve learned a few key things about good customer service and how to provide it. Nearly 22 years in business (with steady growth along the way) is a good indicator of that. Essentially, quality customer service is a combination of consistent small extra services, devotions to detail, common courtesies, and applications of the business Golden Rule — the “stuff” that keeps existing customers coming back to you with their projects and gets potential new customers to take notice of a good reputation and check you out.
Occasionally on our Facebook page — www.facebook.com/tuckerpaving — we’ll post interesting quotes from notable leaders and motivational speakers about superior business ethics, work quality, and customer service. In keeping with the theme of this article, here’s a baker’s dozen worth of brief quotes we like about customer service. Maybe you’ll like them, too.
1. “Every great business is built on friendship.” — James Cash Penney, Jr., founder of the JCPenney department stores company
2. “The customer’s perception is your reality.” — Kate Zabriskie, author of Customer Service Excellence: How to Deliver Value to Today’s Busy Customer
3. “Make a customer, not a sale.” — Katherine Barchetti, founder of K. Barchetti Shops, an upscale retailing company in Pittsburgh
4. “Here is a simple but powerful rule: Always give people more than what they expect to get.” — Nelson Boswell, author of Inner Peace, Inner Power
5. “Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.” — Leon Gorman, the late L.L. Bean president and chairman of the board
6. “Your customers are responsible for your company’s reason for existing.” — Marilyn Suttle, president of Suttle Enterprises, LLC, a personal and professional growth-training firm
7. “There are no traffic jams along the extra mile.” — Roger Staubach, Super Bowl-winning quarterback (Dallas Cowboys) and member of the Pro Football Hall of Fame
8. “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” — Donald Porter, vice president of British Airways
9. “People don’t care how much you know until they know how much you care.” — Theodore Roosevelt, 26th president of the United States
10. “Make it easy for your customers to do talk to you.” — Kevin Stirtz, author of More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back
11. “Either you follow up or you fold up.” — Bernard Kelvin Clive, personal branding coach and Amazon best-selling author
12. “He profits most who serves best.” — Arthur F. Sheldon, co-founder of the Institute of Economic Affairs in London
13. “Good service is good business.” — Seibel advertisement
On June 30, Tucker Paving Inc. happily launched the very first issue of its new monthly e-newsletter (email newsletter) and delivered it to email inboxes all throughout Central Florida. In an obvious play on our company name, the e-newsletter is titled Paving the Way. Joining our website, this blog section, and our various social media sites (Facebook, Twitter, Google+, and Pinterest), the e-newsletter is another vehicle we have to share all the good things happening at our growing construction company and with our team members.
This e-newsletter content will include links to selected blog articles on our website, photos, and various tidbits of information that we hope will be interesting and useful to a wide and diverse audience. The first e-newsletter includes links to blog items about our community involvement and the goings-on in 1994, the year our company was founded; and a photo capturing a recent safety training event for several of our employees. (In the business sector we’re in, there can never be too much safety training!)
If you weren’t on the email list to receive the first issue of Paving the Way, you can see it in a Web browser format at https://bit.ly/2967AGU. If you would like have future issues of the e-newsletter sent to you by email, it’s easy to sign up; just click over to https://www.tuckerpaving.com/contact-us/ and provide us with your name and email address in the “Subscribe to our Newsletter” box in the middle of the Web page, on the right-hand side.
We hope you’ll enjoy Paving the Way and the links it provides to Tucker Paving-related digital content on the World Wide Web. Comments are welcome via the contact Web page referenced above.
If you enjoy good American business success stories (no, we’re not going to brag — this time — about Tucker Paving Inc.), we have one for you.
It’s about YETI Coolers. That’s the company that makes the insulated bottle we’re going to give away — and soon, we hope — following our Tucker Paving “Road to 1,500 Likes” event on Facebook. (For event details, click over to www.facebook.com/tuckerpaving. Look for a post with a gold background and a picture of the bottle.)
The need to accurately name and describe the beverage bottle — it’s a 36-ounce Rambler model — had us going to the YETI website (yeticoolers.com) for details. We got stuck there for a few minutes, reading the YETI story. Here are some highlights:
• “YETI was born out of frustration,” by fishermen brothers Roy Seiders and Ryan Seiders, “and molded by experience.” The brothers typically use ice chests as casting platforms during their fishing trips.
• “… (T)he coolers that were out there just weren’t up to our outdoor adventures — the handles would break, the latches would snap off and the lids would cave-in,” the brothers write on the YETI website. “Not only was it a hassle to replace our coolers after each season, but these cheaply built, ordinary ice chests were limiting our good times. And that frustration led us to a solution.”
• “In 2006 we founded YETI Coolers with a simple mission: build the cooler we’d use every day if it existed. … One that simply wouldn’t break.”
• The company later ventured beyond just hardy ice chests and now also manufactures vacuum-insulated stainless-steel drinkware (like the Rambler bottle we’re giving away), soft coolers, and other outdoor gear and accessories.
Built on sturdiness and quality, the YETI coolers were launched at a price point much higher than regular ice chests, but that didn’t keep the new brand from taking off in the marketplace. A headline and subhead in Inc. magazine put it this way: “How Two Brothers Turned a $300 Cooler Into a $450 Million Cult Brand. When two frustrated fishermen set out to reinvent the cooler, they didn’t expect to upend an industry.” (www.inc.com)
The brothers sold their company to Cortec Group in 2012, but Roy Seiders still runs it today as CEO from headquarters in Austin, Texas.
How’s that for a success story? Two brothers wanting solid coolers to pull double duty as fishing perches decide to build their own and go from frustrated to flush with cash — proving once again that quality in product and business has its own reward.
Whoever he or she is, the Facebook-using winner of the YETI Rambler from Tucker Paving will get a quality product, and we can’t wait to give it away.