WHENEVER WE HEAR about road building or the potential for road building in Polk County, we sit up and take notice over here in the offices of Tucker Paving, Inc., in Winter Haven. After all, paving — which includes road building — is the primary service that launched our company nearly 24 years ago. Continue reading EDC panel looking at how to get new connector road built in northeast Polk
WHEN IS POLK COUNTY, located right in the heart of Central Florida and the home county for Tucker Paving, not considered to be in Central Florida? That would be when the Florida Department of Transportation is in charge of boundaries. Continue reading By way of FDOT, Central Florida’s Polk County falls into Southwest Florida
AS THIS ARTICLE goes up on the Tucker Paving blog site, it is the 13th day of December 2017, leaving 12 days to go until The Big Day — Christmas Day.
That reminds us of a holiday song — one that we now won’t get out of our head for quite some time. That would be “The Twelve Days of Christmas,” of course. You know… the one that drives home the point — a dozen times — about a very special partridge in a pear tree. Continue reading Tucker Paving’s special take on ‘The Twelve Days of Christmas’
“Gratitude is the sign of noble souls.” — Aesop
“Cultivate the habit of being grateful.” — Ralph Waldo Emerson
THIS ARTICLE is a special milestone — No. 100 in the continuing series of articles on the Tucker Paving website blog. We didn’t exactly plan it this way, but the article comes during an extra-special week for the nation and for this company.
It’s the week of Thanksgiving, of course, but it’s also anniversary week for Tucker Paving. The company was founded — incorporated — on Monday, Nov. 21, 1994. Continue reading We’re counting blessings in an extra-special week for Tucker Paving
Countless folks from the Lone Star State came to the aid of Central Florida residents in the wake of the multiple ravaging — and nerve-wracking — hurricanes of 2004. (Do you remember Charley, Jeanne and Frances — and another called Ivan?) Most of these fine Texans — joining Americans from all over — donated to charitable relief agencies, but some traveled hundreds of miles from their homes to be boots on the ground for Central Florida disaster recovery and utility repairs. Continue reading Here’s a chance to return the favor(s) and help the victims of Hurricane Harvey
As this blog article was being posted, only a few precious hours remained in the year we called Two Thousand and Sixteen. We were thinking that many people in business and every other facet of life probably have been or soon will be undergoing some form of mental multitasking, going back and forth in their minds with reflection about the year about to end and anticipating — we hope with eagerness — about the year about to start. Continue reading 2016 was a busy and good year for Tucker Paving; we’re expecting a repeat for 2017
No company is going to do well or even be a company for long with a track record of poor customer service. In this highly competitive business world, there’s very little room for shoddy treatment of the people who support the bottom line in a big-time way.
At Tucker Paving, Inc., in Winter Haven, we know construction best and we’ve learned how competitive this industry can be — how competitive it is — right here alone in our own big backyard of Central Florida. We also think we’ve learned a few key things about good customer service and how to provide it. Nearly 22 years in business (with steady growth along the way) is a good indicator of that. Essentially, quality customer service is a combination of consistent small extra services, devotions to detail, common courtesies, and applications of the business Golden Rule — the “stuff” that keeps existing customers coming back to you with their projects and gets potential new customers to take notice of a good reputation and check you out.
Occasionally on our Facebook page — www.facebook.com/tuckerpaving — we’ll post interesting quotes from notable leaders and motivational speakers about superior business ethics, work quality, and customer service. In keeping with the theme of this article, here’s a baker’s dozen worth of brief quotes we like about customer service. Maybe you’ll like them, too.
1. “Every great business is built on friendship.” — James Cash Penney, Jr., founder of the JCPenney department stores company
2. “The customer’s perception is your reality.” — Kate Zabriskie, author of Customer Service Excellence: How to Deliver Value to Today’s Busy Customer
3. “Make a customer, not a sale.” — Katherine Barchetti, founder of K. Barchetti Shops, an upscale retailing company in Pittsburgh
4. “Here is a simple but powerful rule: Always give people more than what they expect to get.” — Nelson Boswell, author of Inner Peace, Inner Power
5. “Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.” — Leon Gorman, the late L.L. Bean president and chairman of the board
6. “Your customers are responsible for your company’s reason for existing.” — Marilyn Suttle, president of Suttle Enterprises, LLC, a personal and professional growth-training firm
7. “There are no traffic jams along the extra mile.” — Roger Staubach, Super Bowl-winning quarterback (Dallas Cowboys) and member of the Pro Football Hall of Fame
8. “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” — Donald Porter, vice president of British Airways
9. “People don’t care how much you know until they know how much you care.” — Theodore Roosevelt, 26th president of the United States
10. “Make it easy for your customers to do talk to you.” — Kevin Stirtz, author of More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back
11. “Either you follow up or you fold up.” — Bernard Kelvin Clive, personal branding coach and Amazon best-selling author
12. “He profits most who serves best.” — Arthur F. Sheldon, co-founder of the Institute of Economic Affairs in London
13. “Good service is good business.” — Seibel advertisement
On June 30, Tucker Paving Inc. happily launched the very first issue of its new monthly e-newsletter (email newsletter) and delivered it to email inboxes all throughout Central Florida. In an obvious play on our company name, the e-newsletter is titled Paving the Way. Joining our website, this blog section, and our various social media sites (Facebook, Twitter, Google+, and Pinterest), the e-newsletter is another vehicle we have to share all the good things happening at our growing construction company and with our team members.
This e-newsletter content will include links to selected blog articles on our website, photos, and various tidbits of information that we hope will be interesting and useful to a wide and diverse audience. The first e-newsletter includes links to blog items about our community involvement and the goings-on in 1994, the year our company was founded; and a photo capturing a recent safety training event for several of our employees. (In the business sector we’re in, there can never be too much safety training!)
If you weren’t on the email list to receive the first issue of Paving the Way, you can see it in a Web browser format at https://bit.ly/2967AGU. If you would like have future issues of the e-newsletter sent to you by email, it’s easy to sign up; just click over to https://www.tuckerpaving.com/contact-us/ and provide us with your name and email address in the “Subscribe to our Newsletter” box in the middle of the Web page, on the right-hand side.
We hope you’ll enjoy Paving the Way and the links it provides to Tucker Paving-related digital content on the World Wide Web. Comments are welcome via the contact Web page referenced above.
In business, as in life, it’s nice “to belong.” A lot of good can come from associations with like-minded people and organizations. With membership, Tucker Paving Inc. belongs to several organizations, including chambers of commerce, economic development agencies, and trade groups. It also has a relationship — as a contractor of record on one or more past construction jobs — with almost every municipality in Polk County, the Polk County government, and the Florida Department of Transportation.
Among the company’s tie-ins is a membership with Associated Builders and Contractors, Inc., or ABC for short. ABC is a national organization with affiliates in each state and chapters within each state. ABC of Florida has five chapters. Because we have a centralized base in Winter Haven and Polk County, and because our work takes us all over Central Florida (generally within an 80-mile radius of Winter Haven), Tucker Paving actually is a member of two ABC chapters, the Central Florida Chapter and the Florida Gulf Coast Chapter.
Founded in 1950 as a nonprofit trade association, ABC represents 22,000 merit shop construction and construction-related firms nationwide. (ABC defines “merit shop” as a philosophy that encourages open competition and a free-enterprise approach that awards contracts based solely on merit, regardless of labor affiliation.) ABC has three member categories — contractor, supplier, and associate members (professional service firms, such as lawyers, accountants, insurance agencies, and construction owners) — and members abide by an excellent eight-point code of ethics.
ABC is the only construction trade association that exclusively supports merit shop contractors, and it does engage in government lobbying on behalf of members at the national and state levels. As an example of that lobbying, in mid-February the national organization sent a letter urging appropriators in the U.S. House of Representatives to roll back several “job-killing government regulations.”
In addition to the major benefit of having the national and state organizations politically “watch our backs” in the construction industry, ABC provides members with many opportunities for education, political action, and business development. ABC membership also is an excellent way to expand business contacts, and ABC-hosted conventions, meetings, and seminars are almost always good for a good time amid the business- and trade-related activities. We do have some fun at these events.
ABC is a fine association. We at Tucker Paving have enjoyed our membership and have gotten a lot out of it — including a fair number of awards for our construction work. Those are always nice to receive.
In various locations throughout Central Florida each year, and at various times, construction-related organizations sponsor special events to showcase for high school students the many career options and job opportunities within the construction industry. One such event — a big one — was the Central Florida Construction Career Days, held Jan. 28 and 29 at the Central Florida Fairgrounds in Orlando. CCD Central Florida, at it’s known, is one of four regional CCDs now held annually. The newest one, CCD Tampa, is set for April 13. (See the details at 222.ccdfl.com.)
Each CCD — sponsored primarily by the Florida Department of Transportation, contractors and construction associations — gets better and more exciting each year, with the highlights being the hands-on learning labs for students. The recent CCD Central Florida included more than two dozen learning labs, featuring everything from Geotechnical Engineering and Survey/GPS to Bridge Building 101 and Asphalt Cookies (something right up Tucker Paving’s alley).
Construction is such a broad and rewarding career field, and the CCDs help to show that. There are so many specialties and subspecialties in construction — from laying block to laying asphalt. There’s literally something for everyone. Even if you’re not out in the field doing work with your hands or operating heavy machinery, you can provide very important and valuable construction support in an office setting.
Close to home, we can recommend two excellent places for primary training in a variety of construction-related trades. This training, which often leads directly to very good jobs, is offered by two Polk County public schools — Ridge Career Center (www.ridge.edu) in Winter Haven and Traviss Career Center (www.traviss.edu) in Lakeland. If you think that the construction industry might be a good fit for you, be sure to check out the career center websites for program options. The education you build on today very well could lead to building roads and bridges tomorrow.